Meet the EAP Staff

Susan McManus, LCSW, CEAP – Executive Director

Sue received her Registered Mental Nurse (RMN) license from the Broadland School of Nursing, Norwich England, her Bachelor’s in Clinical and Counseling Psychology from San Jose State University, California and her Master’s in Social Work (MSW) from State University of New York, Albany.  She is also a DOT qualified Substance Abuse Professional.  She has enjoyed a 38 year career in mental health and addiction services both overseas and in the United States. As a military spouse she worked in Germany and Saudi Arabia serving in professional and voluntary roles for service members and their families. In our local community, she has worked in the mental health and recovery field as a Resident Counselor, Intensive Case Manager and an Emergency Services Clinician, she has been in leadership roles at a group home, Intensive Case Management, Emergency Services and an outpatient substance use clinic.

Carol Carlson, MSCP

Carol received her BA from SUNY Potsdam and her MS in Counseling Psychology from the College of St. Joseph in Rutland, VT. She has worked in a variety of service-oriented positions including Franklin County Domestic Violence, Sexual Trauma & Recovery Services of Washington County, North Star of Franklin County (a program for persons with mental illness) and Coordinator of the Child at Risk Response Team of Schoharie County. She has served as a member of NOVA trained Capital District Crisis Response Team, a non-profit group that provides crisis response intervention following a major natural disaster or traumatic event. She has served on the Board of Directors for Capital District Crisis Response Team and Child at Risk response Team of Schoharie County. Through her employment as Crime Victim Specialist for the New York State Police, she provided crisis and supportive counseling, personal and criminal justice advocacy and referrals to families who have been victimized by crimes such as domestic violence, identity theft, DWI crashes, homicide and adult and child sexual abuse.

Richard J. Demers, M.Div, LMHC, CEAP, SPHR – Executive Director Emeritus

Mr. Demers has over 30 years of experience providing Employee Assistance Program services to organizations, individuals and families. Recognized as a leader in the field of Employee Assistance, Mr. Demers has served as the president of the Northeastern Chapter of Employee Assistance Professionals Association (EAPA), and the EAP Advisory Committee for the New York State Office of Alcoholism and Substance Abuse Services. His Credentials include:

  • Licensed Mental Health Counselor (LMHC)
  • Credentialed Alcoholism and Substance Abuse Counselor (CASAC)
  • Certified Employee Assistant Professional (CEAP)
  • Department of Transportation (DOT) Qualified Substance Abuse Professional (SAP)
  • Senior Professional in Human Resources (SPHR)

Mr. Demers has also served as President of the Board of Directors of the Warren, Washington, and Saratoga County Council on Alcoholism and Substance Abuse; President of the Hudson Falls Rotary Club; Chairman of Washington County Community Services Board; member of the Leadership and Management Development Committee, the Health Issues Committee, and the Workplace Health and Wellness Council of the Adirondack Regional Chamber of Commerce.


About EAP